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Shipping Questions

What countries do you ship to?

We ship to most international destinations! Simply add the items you'd like to cart to enter check-out to see which shipping options are available. Please Note: Customs and/or import duties and taxes may apply in your country upon arrival. In these c

How much will shipping cost?

Shipping costs depend on various factors such as the shipping service selected, destination address, weight, and package dimensions. The best way to receive an accurate shipping estimate would be by adding the items you`d like to purchase into your c

I entered the wrong address at checkout. Can I please change my address?

Of course! You`ll be able to change your address up until the time the order is shipped. To change your address, please log into your account and click on the order you`d like to update in your order history. On this page, you`ll see an option to upd

How long will it take for you to ship my order?

Our current hours of operation are Monday-Friday 10AM-6PM excluding federal holidays. Orders will usually ship within 1-3 business days as long as they do not contain any pre-order or group-buy items. Delays may occur during holidays, and large group

How long will it take for my order to arrive?

Estimated shipping times are provided at checkout and will depend on the service you select.

Why has my tracking number not updated yet?

Occasionally, USPS does not scan the package until it arrives at a large distribution hub. We have also had orders not scanned until they were out for delivery. If it has been 5 business days without any update, please email us at [email protected]

Why has my order not shipped yet?

If you do not have group-buy or pre-order items in your order, please send an email to [email protected]. We will look into it for you. If you have group-buy or pre-order items in your order, your order will not ship until all items become availabl

Why is my order still in pre-shipment?

There's a few possibilities:. 1. We may be experiencing delayed processing times. Delays will be mentioned in our website banner, and Discord. If we are, we sincerely apologize for the wait. Please know, we're working as quickly as possible to get fu

Why is it so expensive to ship my deskmat?

Unfortunately, deskmats are very expensive to ship because they are both big and heavy. Our deskmats are 900mm x 400mm x 4mm in size. A single deskmat when fully packaged is 4 x 4 x 18 inches and 2.5lbs.

Can you please reduce my shipping cost?

Unfortunately, shipping prices are out of our control. Shipping costs are determined by the various shipping carriers we partner with based on the weight, size, and destination of the package. The price you see at checkout is the price we have to pay

My order shows that it is partially shipped, but I don't have a tracking number. What does this mean?

It`s likely your order contains shipping insurance. Since shipping insurance is a digital item that does not need to be shipped, our system automatically marks this item as fulfilled. This results in your order being "partially fulfilled" with no tra

My order says my item was delivered, but I can't find my package. What should I do?

We`re sorry to hear you`re unable to find your package! Here`s what you should do next:. 1. Check with your neighbors to make sure your package was not accidentally misdelivered to their address. 2. If your package is not with your neighbors, you sho