Dangkeebs

ShipTection partners with InsureShip to ensure your packages are fully protected in the event that they are damaged, lost, or stolen. Please use the following link to file a claim with InsureShip: https://claims.insureship.com/lookup

ShipTection partners with InsureShip to ensure your packages are fully protected in the event that they are damaged, lost, or stolen. Please use the following link to file a claim with InsureShip:. https://claims.insureship.com/lookup

How do I file a claim with ShipTection?

Shipping Insurance Questions

Where are you located?

Do you offer local pick-up?

When will this item be back in stock?

General Questions

What countries do you ship to?

How much will shipping cost?

I entered the wrong address at checkout. Can I please change my address?

How long will it take for you to ship my order?

How long will it take for my order to arrive?

Why has my tracking number not updated yet?

Why has my order not shipped yet?

Why is my order still in pre-shipment?

Why is it so expensive to ship my deskmat?

Can you please reduce my shipping cost?

My order shows that it is partially shipped, but I don't have a tracking number. What does this mean?

My order says my item was delivered, but I can't find my package. What should I do?

Shipping Questions

What is ShipTection Shipping Insurance?

Will I receive a replacement or reimbursement if my claim is approved?

What are the filing timeframes?

What documents do I need to submit?

Does shipping insurance work internationally?

What is your return policy?

Can I cancel my order?

Can you combine my orders?

Returns & Cancellations

Group-buy? Pre-order? What's the difference?

I missed the group-buy, will you have extras?

I may move before the group-buy order ships, can I change my address?

Why am I not allowed to combine other items with my group-buy order?

Where can I find group-buy and pre-order updates?

Group-buy & Pre-order

Guides

How do I file a claim with ShipTection?Updated 2 years ago